Support
We are aware that during busy times you wish to operate at as high a level of production as possible and any standstill is annoying. For this reason, our support team is available to help you. From our branches we offer support by telephone or by email. We aim to reply to your emails within two working days.
Support steps
We offer you…
Employees from the practice
Our support employees all have an agricultural and/or agro-technical background and a great deal of practical experience. They understand what you are doing and can help you quickly and properly and provide you with tips.
Remote assistance
Our latest systems are suitable for remote assistance (TeamViewer). As a result, our helpdesk can look along with you and you do not need to explain the problem. In this way, we can solve 90% of the problems remotely and this will save you precious time.
Direct contact with manufacturers
Our support employees have direct contact with the support department of our partners. Thanks to these short lines, we can report complex problems directly and solve them collectively.
Support & Service Collaboration
Our support and service employees work integrally together. If a problem reported by telephone cannot be solved, an extensive diagnosis can be made and the technician will be informed. As soon as he is on site, he can set to work immediately to solve the problem. This will save you time, expenses and frustration.
Frequently Asked Questions
The user manuals can be found on the related product page under the “documentation” tab
- Check if the correct profile is loaded.
If the problem isn’t solved please call 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE) our support staff will gladly help you
- Check the cabling
- Check the USB hub
- Check whether Serial is working
If the problem isn’t solved please call 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE) our support staff will gladly help you
- Check through VRS Diagnosis whether there is a connection to the telephone network
- Check the number of satellites
- Check if the NAV controller is connected
- Check whether the subscription of the SIM card has not expired
- Check whether the antenna is properly mounted and that there are no breaks in the cable
- Check whether modem has voltage
If the problem isn’t solved please call 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE) our support staff will gladly help you
On top of your EZ-Guide 250 & 500 display there are two barcode stickers. On the stickers next to the Trimble logo you will find the Serial Number of your EZ-Guide 250 or 500. (See image below)
Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE). This significantly shortens the waiting time for you and other costumers. Thanks in advance for your cooperation
Op de achterzijde van uw CFX-750 display zitten twee barcode stickers, op de onderste sticker staat het serienummer van uw CFX-750 display (zie onderstaande afbeelding). On the back of your CFX-750 there are two barcode stickers. On the bottom sticker is the serial number of your CFX-750 display (see image below).
Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE). This significantly shortens the waiting time for you and other costumers. Thanks in advance for your cooperation
On the top of your FMX display there are two barcode stickers, on the sticker next to the Trimble logo you will find the serial number of your FMX display (see image below).
Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE), This wil significantly shortens the waiting time for you and other customers. Thanks in advance for your cooperation.
Op de achterzijde van uw TMX-2050 display zitten twee barcode stickers, op de onderste sticker staat het serienummer van uw TMX-2050 display (zie onderstaande afbeelding). On the back of your TMX-2050 display there are two barcode stickers. On the bottom sticker is the serial number of your TMX-2050 display (see image below).
Please note your Serial Number before calling our support department 088-818 0 818 (NL) , 011 599 566 (BE) or 029 239 715 959 (DE). This significantly shortens the waiting time for you and other costumers. Thanks in advance for your cooperation
Yes, for used equipment you can look on the page used equipment
Yes, Training or courses are an important part of our support program. For more information, see the training page.
Call 088 0 818 818 and press 1 to speak to our support staff in The Netherlands.
For urgent matters our support department is available from:
| Monday | 07:00 – 21:00 |
| Tuesday | 07:00 – 21:00 |
| Wednesday | 07:00 – 21:00 |
| Thursday | 07:00 – 21:00 |
| Friday | 07:00 – 21:00 |
| Saterday | 08:00 – 17:00 |
For non-urgent matters, we kindly request you to call during office hours.
Teamviewer
With the aid of Teamviewer software, it is possible to view your PC, tablet or display along with you remotely. By using this software, our support employees can solve the malfunction quickly and easily, remotely. We therefore advise you to install this free app on your display.
Support Portal
On the Support Portal you will find extra information about our products & services.
